Frequently asked questions.

What is the ordering process? 

    • Initial Inquiry: Customers submit their requirements via email, phone, or online form, including product specifications, quantities, and any special requests.

    • Quotation: Our sales team reviews the inquiry and provides a detailed quotation, including unit price, production timeline, and payment terms. The quote is tailored to the customer's specific needs.

    • Proforma Invoice: After confirming the foreign trade order, OEM/ODM contract, and accepting the quotation, we will issue a proforma invoice for the customer's review and approval. This document includes all agreed-upon terms, such as product details, price, and delivery time.

    • Order Agreement: Once the proforma invoice is approved, a formal order agreement will be signed, and a deposit (usually 30% of the total order value) is required to initiate production.

    • MOQ: For custom designs, the minimum order quantity (MOQ) for one style and one color is 300 sets (can be split into four sizes). If custom materials are required, the MOQ will be based on the supplier's requirements.

    • Deposit: A deposit of no less than 30% of the total order value is required after signing the purchase contract.

    • Design Approval: For custom orders, the customer provides design sketches or specifications. Our design team creates digital prototypes or physical samples for the customer’s approval.

    • Sample Confirmation: The sample is sent to the customer for review. Necessary adjustments are made based on customer feedback before mass production begins.

    • Sample Fee: For custom samples, a cost of 500-1000 RMB per design (approximately 70-140 USD) is charged, depending on materials and complexity. This fee will be refunded (deducted from the total order value) upon formal order placement. Additionally, customers can request one set of free samples from our existing stock, limited to one design.

    • Production Schedule: Once the sample is confirmed and the deposit is received, production will be scheduled according to the agreed timeline.

    • Quality Control: Quality checks are conducted at various stages of production to ensure the final product meets the required standards.

    • Final Payment: The remaining balance (usually 70% of the total order value) must be paid before shipment.

    • Shipping Arrangements: After receiving the final payment, the products will be packaged and shipped according to the agreed shipping method (e.g., air or sea freight).

What about logistics and delivery?

    • Air Freight: For faster delivery times, we offer air freight options, with typical shipping times of 5-7 days.

    • Sea Freight: For more cost-effective shipping, we provide sea freight services, with shipping times usually ranging from 20-30 days, depending on the destination.

    • Cargo Tracking: After dispatch, customers will receive a tracking number. They can check the order status through our logistics partner's website or our internal tracking system.

    • Regular Updates: We provide regular updates on the status of the goods and notify customers in case of any potential delays or issues.

    • Customs Clearance: We assist in preparing the necessary customs clearance documents. However, customers are responsible for any import duties or taxes in their respective countries.

    • Documentation: All required shipping documents, including the commercial invoice and packing list, are provided to ensure smooth customs processing.

What is your return and exchange policy?

  • This policy applies to all custom OEM/ODM orders through YiYi Factory, addressing product quality issues, production errors, or other eligible return and exchange requests.

  • We accept return and exchange requests under the following conditions:

    • Quality Issues: Products with significant production defects or quality problems, such as damage, incorrect sizing, or uneven dyeing.

    • Production Errors: Products whose specifications, design, or labeling do not meet the requirements specified in the customer order.

    • Shipping Damage: If YiYi Factory is responsible for shipping, and the product is damaged during transit (photos or video evidence required).

    • Notification Period: Customers must notify us via email within 7 days of receiving the goods, detailing the issue and providing relevant proof.

    • Review and Feedback: We will review the case within 5 business days of receiving the customer's notification and communicate a solution based on the review results.

    • Return and Exchange Handling: Once confirmed that the product meets the return and exchange conditions, we will negotiate with the customer on the return, exchange, or other compensation measures.

    • Quality Issues or Production Errors: If confirmed to be our responsibility, we will cover the related shipping costs for returns or exchanges.

    • Customer Reasons: If the return or exchange is due to customer reasons (such as design changes or order cancellations), the customer will bear all shipping costs and related fees.

  • In the event of any disputes during the return or exchange process, both parties shall resolve the issue through amicable negotiation. If no agreement can be reached, both parties agree to submit the dispute to an arbitration institution in the factory's location for resolution.

Bulk Purchase

    • Our factory has a large inventory, ensuring you can always get the products you choose.

    • We guarantee quick delivery to meet your demands.

    • Whether you have small batches or large orders, we can adapt flexibly.

    • 2,800 Diverse Options. A diverse selection to perfectly match your market needs.

    • Enjoy greater savings through bulk purchases, boosting your profit margins.

  • For 18 years, we have focused solely on the production and design of lingerie and sexy underwear.

  • We specialize in the research, production, sales, and export of lingerie. We have both a company and a factory, as well as overseas warehouses in Thailand.

  • Our company is located in Baiyun District, Guangzhou, Guangdong Province, China, 26 kilometers from Guangzhou Airport.
    Our factory is located in Nanhai District, Foshan, Guangdong Province, 52 kilometers from Guangzhou Airport.
    The Foshan factory is 20 kilometers away from the Guangzhou office. For the detailed address, please click "Contact Us."

  • Our factory complies with ISO9000, BSCI, SEDEX, SGS, GOTS, GRS, BCI, and OEKO standards.

  • Yes, we are willing.

  • Our MOQ is 300-500 pieces per color, depending on the design and style, which can be divided into different sizes.

  • Based on the design and the smoothness of communication, our sample development time is 3-7 days.

  • Depending on the process, order quantity, and production schedule, the delivery time for bulk orders is 15-26 days after the PPS (Pre-production Sample) is confirmed by both parties.

  • Our payment terms are: a telegraphic transfer prepayment at the time of order, with the balance paid after inspection before shipment, or we can accept a sight letter of credit.

  • Of course! Please refer to our OEM and ODM processes.

  • Yes. Our suppliers will provide the latest options for each season for your review, featuring new designs and techniques.